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eLearning Multiple Call Charge Adjustments
SOX Awareness
Paid Time-Off
E-911
Bonus Calculator
Multiple Call Charge
Motorola v300
Samsung x495
Corrective Actions
StreamLine
Tour de Samson
Rebranding
Ringtones
Billing
MILSTAMP
UMOD
ROTC
Incident Command
Excel
This web-based training module was designed to train call center representatives how to deal with bill/account adjustments. The course was developed using HTML, Flash, Photoshop, and Lightwave. This wbt was delivered through the Knowlagent training system, and was set up to be delivered through a SCORM 1.2-compliant LMS.

MCCA Course Page

MCCA Course Page

MCCA Course Page

MCCA Course Page

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